No access to the email or phone on the account

Check logged-in devices first

An old tablet, work laptop or the Messenger app may still be logged in. From there you can add a new email in Accounts Center.

The ID route

When offered, upload ID and give an email you can reach. Use the same ID each time.

If a hacker changed them

Use facebook.com/hacked, and look for the email Facebook sent to your old address about the change. It often has a link to reverse it.

Official route

Reference notes for this notice follow.

1. Log in on a device you have used before and read the notice in full; it says whether you can appeal and how long you have.
2. If you were hacked or cannot log in, start at facebook.com/hacked, even if you are not sure it was a hack.
3. If you no longer have the email or phone, use the 'Find your account' page with any older email or number you once used.
4. On a two-factor screen, choose 'Need another way to authenticate?' (or 'Having trouble?' on Android) to reach the identity options.
5. Check Settings, then Account status, for restrictions on posting, messaging or Marketplace.

Evidence to collect

• The profile link or username.
• Every email address and phone number ever used on the account.
• A clear photo of a government ID that matches the profile name.
• Screenshots of the notices and any emails from Facebook.
• For Pages: proof that you run the business.

Wording that works

• If the name on the profile differs from your ID, say why (a nickname, a married name, a transliteration).
• State the facts in two or three sentences: the profile is yours, what happened, and what you have changed.
• Do not include links or attachments the form does not ask for.

Avoid these

• Relying on trusted contacts; Facebook says that feature is no longer supported.
• Calling phone numbers that claim to be Facebook support; Meta has no general public support line.
• Using a VPN or a new phone for the recovery.
• Creating a second profile while the first is disabled.

What happens next

• Check that your Pages and ad accounts still list you as admin.
• Once back in, review Where you're logged in and turn on two-factor with an app.
• Expect an ID or video selfie step; complete it the first time it appears.
• Watch the email or phone on the account and the Support Inbox.

If the route is closed

• A Page or ad account was taken along with the profile.
• The ID step keeps rejecting your document.
• The notice says the decision is final.

What to send

• Your username or profile link.
• A screenshot of the notice or error, with the date visible.
• Which email or phone is on the account (just which one, never a code).
• What happened before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Bansfix

1. Message us on WhatsApp or email with the username and a screenshot of the notice.
2. We tell you honestly whether this is something we can help with. Terms are agreed with you before any work starts.
3. We prepare the appeal and the supporting details, to go through the platform’s own channels.
4. We stay in touch while you wait. The platform makes the final decision, and nobody can promise the outcome.

About Bansfix

Bansfix is an independent account recovery service for Facebook, Instagram, TikTok, Snapchat and Threads, Meta ad accounts and Business Manager. We also handle username claims, impersonation reports and white-label work for agencies. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Independent service. Not affiliated with Meta.