Lost access to your Facebook login codes

Check these first

• A phone, tablet or browser still logged in.
• Saved recovery codes from when you set it up.
• A new SIM with the same number, from your carrier.

Try another way

On the code screen, choose the option to try another way. Facebook may ask for ID or a video selfie. Use your usual network and no VPN.

Afterwards

Set up an authenticator app and save recovery codes somewhere offline.

Official route

Reference notes for this notice follow.

1. Take back the email account first. Change its password, sign out other sessions, and check forwarding rules.
2. Look for the change-alert email from the platform; many include a link to undo the change.
3. Use the platform's hacked page: instagram.com/hacked or facebook.com/hacked for Meta, Report a problem on TikTok, Snapchat Support's hacked form.
4. Secure business assets: remove unknown admins, partners and apps, and pause ads.
5. Tell friends and followers that recent messages may be fake. Call your bank about any charges.

Evidence to collect

• Change-alert emails with dates.
• The device you normally use.
• Photos or videos of yourself, for a selfie check.
• The original email and phone on the account.
• Bank statements showing unknown charges.

Wording that works

• Give the approximate time it started and what changed (email, phone, name).
• Say what you have done since: email secured, password changed.

Avoid these

• Using 'recovery' services that ask for your password or codes.
• Clicking links in messages that claim to be from the platform.
• Paying a hacker who offers to return the account.

What happens next

• Report fraud to the police or your national fraud service if money was taken.
• Remove sessions and devices you do not recognise.
• Turn on two-factor with an authenticator app or passkey and save backup codes.
• Change passwords on other accounts that shared the same password.

If the route is closed

• Both the email and phone were changed.
• A Business Portfolio or ad account was taken.
• The account was disabled after the hacker used it.

What to send

• Your username or profile link.
• A screenshot of the notice or error, with the date visible.
• Which email or phone is on the account (just which one, never a code).
• What happened before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Bansfix

1. Message us on WhatsApp or email with the username and a screenshot of the notice.
2. We tell you honestly whether this is something we can help with. Terms are agreed with you before any work starts.
3. We prepare the appeal and the supporting details, to go through the platform’s own channels.
4. We stay in touch while you wait. The platform makes the final decision, and nobody can promise the outcome.

About Bansfix

Bansfix is an independent account recovery service for Facebook, Instagram, TikTok, Snapchat and Threads, Meta ad accounts and Business Manager. We also handle username claims, impersonation reports and white-label work for agencies. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Independent service. Not affiliated with Meta.