Ad account disabled over payment

Fix first

1. Settle the outstanding balance in Billing.
2. Use one card in the business owner's name.
3. Check the billing country matches where the business is.

Then review

Request a review in Account Quality and say what you fixed, briefly.

Patterns that raise flags

• Many cards added in a short time.
• Cards from a country different from the account.
• Prepaid or virtual cards with low balances.

Official route

Reference notes for this notice follow.

1. Open Account Quality and look at three levels: your own profile's advertising access, the Business Portfolio, and each ad account.
2. Fix the highest level first. An ad account review rarely succeeds while the portfolio or your profile is restricted.
3. Clear payment problems before asking for review: settle any balance and use a card in the business name.
4. Request one review per restricted item, from Account Quality, and keep the confirmation.
5. For takeovers, secure every admin's profile and remove unknown people, partners and apps in Business settings first.

Evidence to collect

• Invoices or card statements that match the account.
• Screenshots of Account Quality and any ad rejections.
• A website on your own domain with contact details and clear policies.
• Registration documents that match the portfolio's legal name and address exactly.
• The ad account ID and Business Portfolio ID.

Wording that works

• Name the asset, the date it was restricted, and what you have changed since.
• If ads ran after a takeover, say when the takeover started and when you regained control.
• Keep it to facts; Meta's team sees many requests and a short clear one is easier to act on.

Avoid these

• Buying or renting 'aged' ad accounts.
• Opening new ad accounts or portfolios to keep spending; Meta can treat this as circumvention.
• Sharing your login with a freelancer instead of adding them as a partner or person.
• Adding a card that was used on another restricted account.

What happens next

• If verification is requested, submit documents that match the portfolio details exactly.
• Add two-factor for every admin and keep at least two admins you trust.
• Once restored, start with small budgets and ads that clearly follow the Advertising Standards.
• Check Account Quality and the email on the portfolio for the result.

If the route is closed

• The review button is missing or the decision is final.
• Business verification keeps rejecting matching documents.
• Several ad accounts and portfolios are restricted together.

What to send

• Your username or profile link.
• A screenshot of the notice or error, with the date visible.
• Which email or phone is on the account (just which one, never a code).
• What happened before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Bansfix

1. Message us on WhatsApp or email with the username and a screenshot of the notice.
2. We tell you honestly whether this is something we can help with. Terms are agreed with you before any work starts.
3. We prepare the appeal and the supporting details, to go through the platform’s own channels.
4. We stay in touch while you wait. The platform makes the final decision, and nobody can promise the outcome.

About Bansfix

Bansfix is an independent account recovery service for Facebook, Instagram, TikTok, Snapchat and Threads, Meta ad accounts and Business Manager. We also handle username claims, impersonation reports and white-label work for agencies. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Independent service. Not affiliated with Meta.