Ad account restricted

Common triggers

• A failed or disputed payment, or a new card from another country.
• A sudden jump in daily spend on a new account.
• Landing pages that make claims Meta's ad policies do not allow.
• An admin profile that was itself restricted.

Before the review

Pay any outstanding balance, check every admin has two-factor on, and remove ads that were rejected.

Reinstated, then disabled again

This happens, often because the original trigger is still there. Look at billing, admins and domain first. If it repeats, contact us with the ad account ID. Terms are agreed with you before any work starts.

Official route

Reference notes for this notice follow.

1. Open Account Quality and look at three levels: your own profile's advertising access, the Business Portfolio, and each ad account.
2. Fix the highest level first. An ad account review rarely succeeds while the portfolio or your profile is restricted.
3. Clear payment problems before asking for review: settle any balance and use a card in the business name.
4. Request one review per restricted item, from Account Quality, and keep the confirmation.
5. For takeovers, secure every admin's profile and remove unknown people, partners and apps in Business settings first.

Evidence to collect

• The ad account ID and Business Portfolio ID.
• Invoices or card statements that match the account.
• Registration documents that match the portfolio's legal name and address exactly.
• A website on your own domain with contact details and clear policies.
• Screenshots of Account Quality and any ad rejections.

Wording that works

• If ads ran after a takeover, say when the takeover started and when you regained control.
• Name the asset, the date it was restricted, and what you have changed since.
• Keep it to facts; Meta's team sees many requests and a short clear one is easier to act on.

Avoid these

• Sharing your login with a freelancer instead of adding them as a partner or person.
• Adding a card that was used on another restricted account.
• Opening new ad accounts or portfolios to keep spending; Meta can treat this as circumvention.
• Buying or renting 'aged' ad accounts.

What happens next

• If verification is requested, submit documents that match the portfolio details exactly.
• Check Account Quality and the email on the portfolio for the result.
• Add two-factor for every admin and keep at least two admins you trust.
• Once restored, start with small budgets and ads that clearly follow the Advertising Standards.

If the route is closed

• Business verification keeps rejecting matching documents.
• The review button is missing or the decision is final.
• Several ad accounts and portfolios are restricted together.

What to send

• Your username or profile link.
• A screenshot of the notice or error, with the date visible.
• Which email or phone is on the account (just which one, never a code).
• What happened before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Bansfix

1. Message us on WhatsApp or email with the username and a screenshot of the notice.
2. We tell you honestly whether this is something we can help with. Terms are agreed with you before any work starts.
3. We prepare the appeal and the supporting details, to go through the platform’s own channels.
4. We stay in touch while you wait. The platform makes the final decision, and nobody can promise the outcome.

About Bansfix

Bansfix is an independent account recovery service for Facebook, Instagram, TikTok, Snapchat and Threads, Meta ad accounts and Business Manager. We also handle username claims, impersonation reports and white-label work for agencies. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Independent service. Not affiliated with Meta.