Agency client ad account disabled

Steps

1. Find the owner of the ad account.
2. Request the review from there.
3. Keep the client informed.

Official route

Reference notes for this notice follow.

1. Confirm which Business Portfolio owns the client's assets.
2. Have the client secure their own login and email.
3. Use partner access for your agency; avoid shared logins.
4. Request reviews from the level that is restricted, in order: profile, portfolio, ad account.
5. Keep a written log of what was done and when.
6. Check whether your agency's own portfolio or people are restricted, since that can block every client you manage.
7. Ask the client to add a second admin they trust, so one blocked profile does not lock the business.

Evidence to collect

• The client's business registration and website, matching the portfolio details.
• Screenshots of Account Quality.
• Client authorisation to act on the account.
• Your agency's own Business Portfolio ID, if you are listed as a partner.
• Portfolio and ad account IDs.
• A short timeline of when the restriction appeared and which campaigns were running.

Wording that works

• Keep wording factual and consistent across assets.
• Describe the business and the ads in plain terms, not marketing language.
• Mention any recent changes: a new domain, new payment method, new admins or a sudden budget increase.
• Reports go in the client's name unless your agency owns the asset.

Avoid these

• Promising the client a result or a date; the platform decides.
• Running the same rejected ad on another client's account.
• Removing the client as admin to 'simplify' the review.
• Using one card across many client accounts.
• Moving client ads to new accounts while restrictions are open.

What happens next

• Share updates with the client in plain terms.
• Keep a record of each request ID and decision.
• Document a standard intake for the next time a client account is hit.
• Once restored, review admins and partners.
• Review payment methods and remove cards no longer used.

If the route is closed

• The client's portfolio needs business verification you cannot complete for them.
• Several client accounts are restricted at once.
• Your agency's own access is restricted.
• The client has lost all admin access.

What to send

• Your username or profile link.
• A screenshot of the notice or error, with the date visible.
• Which email or phone is on the account (just which one, never a code).
• What happened before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Bansfix

1. Message us on WhatsApp or email with the username and a screenshot of the notice.
2. We tell you honestly whether this is something we can help with. Terms are agreed with you before any work starts.
3. We prepare the appeal and the supporting details, to go through the platform’s own channels.
4. We stay in touch while you wait. The platform makes the final decision, and nobody can promise the outcome.

About Bansfix

Bansfix is an independent account recovery service for Facebook, Instagram, TikTok, Snapchat and Threads, Meta ad accounts and Business Manager. We also handle username claims, impersonation reports and white-label work for agencies. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Independent service. Not affiliated with Meta.